Victoria's Secret Angel Credit Card

Twice now I have scheduled a payment online, and then it didn’t go through and I was charged a late fee. The first time they waived the late fee. The second time (over a year later) they wouldn’t waive it. The late fee makes the rewards and coupons I used, pointless. There is no option to schedule auto pay of any kind (either for statement balance or minimum payment). On the VS website they also reduced the amount of coupons from 3 to 2 per purchase. So the credit card is barely worth the deals. If you do use it, pay off things as soon as you buy them, and make sure the payment goes through. Also take advantage of calling in to apply triple points. It’s automated for that so you don’t have to deal with CS.

I do not use this card very often. Someone got my card information and made fraudulent charges and the only notification I received was through snail mail. I have an online account that has my email address and my phone number, there were $1600 worth of charges, they should have gotten ahold of me immediately, not a week later through snail mail! Then I tried to call several customer service phone numbers listed in my letter, and on their website and they did not work! I had to send them an online message and wait for someone to get back to me. When I finally spoke to someone, she said they would open an investigation and their investigator would send me a letter in the mail and then I would have to call them to dispute the charges. It’s 2018, why are they so reliant on snail mail?! I closed my account and I will never get another credit card from victoria’s Secret. I’m very disappointed in their fraud protection and security.

I've had this card for 3 years. They randomly "review" your account and lower your credit limit if they think you dont use it enough or keep a high enough balance so they make money off the interest (I use my card maybe 3 times a year and keep a low balance). When you call to ask why your limit was lowered they are the rudest people and go out of their way to not help you and direct you to the "letters" they just haven't mailed out yet. If you pay past 8pm on the due date they charge you a late fee, even if you're logged on and pay at 8:02pm while on the phone with a representative because their website is having issues. The rewards arent as numerous as good as they claim they are. There are better cards with better rewards out there. Run from dealing with Comenity bank

Daughter has had very bad experience with card and is effecting her credit score. Customer service not helpful even after detail the problem and showing error in their part.

I recommend no one get this credit card. The company automatically updates information without you knowing. The corporate side is absolutely herrendous and unprofessional. First, it is impossible to reach them. Second, they do not offer 24/7 service. Last, when finally getting in touch with a customer service representative they are very unprofessional and rude. I have had this card for a month and have had a terrible experience my account is now closed.